Returns & Refunds
A little reassurance for you and your cat.
Request a return within 30 days of delivery.
Our team will guide you through the next steps.
01. Contact Our Team
Email us within 30 days of delivery with your order number and the reason for your return.
02. Follow the Return Instructions
Wait for the return address and packing instructions before sending your parcel.
03. Review & Refund
We’ll review the returned item and let you know the outcome and any refund details.
You may request a return within 30 days after your order is delivered. Please contact MYNPET before returning an item and include your order number, the email used for your purchase, the product name and the reason for your request.
For a change-of-mind return, keep the item unused, clean and in its original condition, with its packaging, tags and included accessories where available. We will explain any product-specific requirements when reviewing your request. This ordinary return window does not limit rights you may have under applicable consumer law.
Email elioblaze951@gmail.com with the subject “Return Request” and your order number. For damaged, defective or incorrect items, include clear photos of the item, its packaging and the shipping label.
Our team will review your request and provide the next steps, the correct return destination and any shipping instructions. Please do not use the sender address on your parcel as the return address unless we confirm it. Pack the item securely and keep proof of postage and tracking details.
Please inspect your order when it arrives. If something is damaged, defective or different from what you ordered, contact us as soon as reasonably possible so we can assess the problem and explain the available solution.
Keep the item and packaging until we advise you otherwise. Do not send an unsafe or damaged item back without instructions. Any remedy, return costs and refund of delivery charges will be handled according to the circumstances and applicable consumer law. You do not have to describe a product fault as a change-of-mind return.
Return shipping arrangements depend on the reason for the return, your location and any rights that apply to your purchase. Before you send an item, our team will explain who is responsible for return postage and whether a return label is available. Please wait for those instructions before paying for shipping.
We will also explain whether the original delivery charge, duties or other charges are refundable in your case. This page does not promise free return shipping. Nothing here reduces any mandatory right to reimbursement for faulty, misdescribed or incorrectly supplied goods.
Once a returned item is received and reviewed, we will notify you of the outcome and the amount of any approved refund. Refunds are normally issued to the payment method used for the purchase where that method supports refunds; if another arrangement is needed, we will explain it to you.
The time for a refund to appear depends on the payment provider and your bank. We will confirm the processing details rather than promise a fixed bank posting time. If you have received confirmation but cannot see the refund, check with your payment provider and contact us with your order number. Mandatory legal refund deadlines still apply.
For a different size or product, contact us to discuss availability and the return options for your original item. An exchange is not guaranteed until our team confirms it.
If you need to change or cancel an order, contact us promptly. We will check its fulfilment status and explain what can still be changed. If dispatch cannot be stopped, we will explain the applicable return process.
Questions about your order? Email elioblaze951@gmail.com with your order number and a short description of the issue. This policy applies to purchases from mynpet.com and does not exclude or restrict rights that cannot legally be waived.